Dialogmodel

This dialogue model is primarily meant to illustrate the use of the DialogueDesigner tool.

Start

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Greeting

Start of the dialogue.

Grammatikker:

Parametre:

: Hello and welcome to the Pizza Harry's automated take-out and delivery service. -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
offer		Offer

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Offer

The system offers that the customer can place an order.

Grammatikker: YesNo Commands Customer Pizza Order

Parametre:

: Would you like to order a pizza? -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
(Commands)		(Commands)
(Events)		(Events)
CustomerData	input=phone	{CustomerData}
Pizza	input=yes | input=pizza	{Pizza}
Bye	input=no	Bye
Delivery	input=delivery	Delivery
(Standard)		(Standard)

Pizza

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Topping

The system asks the customer which pizza topping he would like.

Grammatikker: Commands Pizza

Parametre:

: What kind of topping would you like? - We have cheese, tomato, ham, pepperoni, mushrooms, black olives, and onions. -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
(Commands)		(Commands)
(Events)		(Events)
More	input=topping & size known	More	: Okay. -
(Standard)		(Standard)
Size	input=topping & size not known	Size	: Okay. -

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Size

The system asks for the size of the pizza.

Grammatikker: Commands Pizza

Parametre:

: Would you like a small pizza or a big one? -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
(Commands)		(Commands)
(Standard)		(Standard)
(Events)		(Events)
More	input=size & topping known	More	input=small: A small pizza. - input=big: A big pizza. -
Topping	input=size & topping not known	Topping	input=small: A small pizza. - input=big: A big pizza. -

Order

---

More

The system checks if the customer wants to order more.

Grammatikker: Commands Order

Parametre:

: Would you like to order more pizzas? -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
(Commands)		(Commands)
(Events)		(Events)
TotalPrice	input=no	TotalPrice
Pizza	input=yes | input=pizza	Topping
(Standard)		(Standard)

---

TotalPrice

The system indicates the total price for the customer's order.

Grammatikker:

Parametre:

: The price is - _number[total] - kroner. -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
Delivery		Delivery

---

Delivery

Checks how the customer wants to get his pizzas.

Grammatikker: Commands Order

Parametre:

: Will you pick up your order or do you want it delivered? -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
(Commands)		(Commands)
(Events)		(Events)
Bye	phone number obtained & (input=pickup | input=deliver)	Bye	input=deliver: We will deliver your order within the next hour. - input=pickup: You may pick-up your order in half an hour. -
(Standard)		(Standard)
Phone	phone number not obtained yet	Phone

CustomerData

---

Phone

The system asks for the customer's phone number to check if it already has name and address details.

Grammatikker: Commands Customer

Parametre:

: Could I have your phone number, please? -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
(Commands)		(Commands)
(Events)		(Events)
Confirm	phone number already in database	Confirm	: I have the following name and address for that phone number. -
Address	phone number not in database	Address	: I don't have any data for this phone number. -
(Standard)		(Standard)

---

Address

The system asks for name and address and confirms.

Grammatikker: Commands Customer

Parametre:

: Please say your name and address. -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
Confirm	input contains name and address	Confirm	: I registered the following name and address. -
(Commands)		(Commands)
(Events)		(Events)
(Standard)		(Standard)

---

Confirm

The customer is asked to confirm name and address details.

Grammatikker: Commands YesNo

Parametre:

: Is that correct? -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
(Commands)		(Commands)
(Events)		(Events)
Bye	input=yes & pizzas ordered & delivery negotiated	Bye	delivery=deliver: We will deliver your order within the next hour. - delivery=pickup: You may pick-up your order in half an hour. -
Address	input=no	Address
Pizza	input=yes & pizzas not ordered yet	Topping
(Standard)		(Standard)

End

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Bye

The dialogue ends here.

Grammatikker:

Parametre:

: Thank you and goodbye. -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
(default)

Help

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Help

General guidance on what the system can do.

Grammatikker:

Parametre:

: This system allows you to order one or more pizzas. You decide which topping you want on your pizzas and you tell whether you want them delivered or if you want to pick them up yourself. -

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
(default)

StandardReactions

---

(Commands)

Artificial state grouping standard commands

Grammatikker:

Parametre:

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
_repeat		(repeat)
_help		Help
_bye		Bye

---

(Events)

Artificial state grouping standard events

Grammatikker:

Parametre:

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
__Silence	timeout	(this)	random: I didn't hear you say anything. - random: Please speak. -	No input was registered within a defined time frame
__NothingUnderstood	notUnderstood	(this)	random: Could you say that again. - random: Sorry, I didn't understand what you said. -	The recogniser registered input but the system could not understand what was said

---

(Standard)

Grammatikker:

Parametre:

Betegnelse	Betingelse	Ny tilstand	Prompt	Note
Price	input=price	(this)	: Small pizzas cost 30 kroner and big ones 50, no matter which topping you choose. -

Version:

Genereret af DialogDesigner version DialogDesigner $Revision: 4 $. Genereret den: 2005-08-08 22:51